Repairs Coordinator

2 months ago


Leatherhead, United Kingdom Nuco Solutions Ltd Full time
Repairs Administrator

At Nuco Solutions Ltd, we are seeking a highly organized and proactive Repairs Administrator to support our growing team and help us deliver an exceptional service to our clients and tenants.

Key Responsibilities:
  • Respond to repair requests from tenants via various communication channels.
  • Log and process repair jobs into the system, ensuring accurate recording of relevant details.
  • Schedule repair works, coordinating with contractors, operatives, and tenants to arrange suitable appointments.
  • Track and monitor the progress of ongoing repairs, ensuring completion within agreed timelines.
  • Maintain accurate and up-to-date records of all repair activities, including job status, completion notes, and feedback.
  • Handle inquiries and complaints from tenants in a professional and timely manner, escalating issues when necessary.
  • Assist with the preparation of reports, invoicing, and job documentation.
  • Support the repairs team with administrative duties as required.
Key Skills & Requirements:
  • Previous experience in an administrative or customer service role, preferably in the housing or repairs sector.
  • Excellent organizational skills with a keen eye for detail.
  • Strong communication skills, both written and verbal.
  • Ability to work well under pressure and manage multiple tasks.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and experience using housing or repairs management software.
  • A problem-solver with a positive and professional attitude.
  • Ability to work both independently and as part of a team.
Why Work with Us?
  • Competitive salary and comprehensive benefits package.
  • Training and development opportunities to enhance your career.
  • A collaborative and supportive team environment.
  • A chance to make a positive impact on the lives of tenants in social housing.

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