Night Receptionist

8 hours ago

London, Greater London, United Kingdom The Soho Hotel Full time
{"title": "Night Receptionist", "description": "Deliver Exceptional Guest Service

As a Night Receptionist at The Soho Hotel, you will be the face of our hotel during the night shift, ensuring that every guest feels welcomed and valued. Your role involves managing the reception desk, handling guest inquiries, and providing a seamless check-in and check-out process.

Key Responsibilities:
  • Deliver exceptional service to all guests, ensuring their needs are met promptly and professionally.
  • Handle check-in and check-out procedures efficiently and accurately.
  • Manage guest inquiries, reservations, and requests, providing information about hotel services and local attractions.
  • Maintain a high level of attention to detail in all tasks, ensuring accuracy and efficiency.
  • Coordinate with other departments to ensure guest satisfaction and smooth operations.
  • Ensure the reception area is tidy and presentable, with all necessary materials and supplies.
  • Follow safety and security protocols to ensure a safe environment for guests and staff.
What We Offer:
  • A competitive hourly rate of £13.22.
  • A four on, four off working pattern from 8pm to 8am, ensuring you have a balanced work-life schedule.
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before payday.
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

At The Soho Hotel, we pride ourselves on creating memorable experiences for our guests, blending elegance with a warm and welcoming atmosphere. If you are a confident and engaging communicator with a passion for delivering excellent service, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}

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