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Bar Operations Manager

4 weeks ago

Thames Ditton, Surrey, United Kingdom Colets Health & Fitness Full time
Bar Manager Job Description

We are seeking a highly skilled and experienced Bar Manager to lead our bar team and deliver exceptional customer experiences.

Key Responsibilities:
  • Bar Operations: Manage day-to-day bar operations, including opening and closing procedures, stock management, and ensuring the bar runs smoothly.
  • Staff Management: Lead, train, and motivate a team of bar staff to deliver exceptional customer service. Schedule shifts and manage staff performance.
  • Customer Service: Ensure all customers receive prompt and friendly service. Address customer inquiries, complaints, and feedback effectively.
  • Inventory and Stock Control: Monitor inventory levels, order supplies, and manage stock rotation to minimize waste and ensure efficient bar operations.
  • Compliance: Ensure adherence to all licensing laws, health and safety regulations, and company policies.
  • Financial Management: Manage cash handling procedures, track daily sales, prepare reports, and assist in achieving financial targets.
Requirements:
  • Experience: Minimum of 2 years experience in a supervisory or management role within a bar or hospitality setting.
  • Customer Focused: Excellent customer service skills and a passion for delivering a high-quality experience.
  • Organized: Ability to manage multiple tasks and work under pressure.
  • Technical Skills: Proficient in using bar management software and basic financial reporting.
Key Performance Indicators (KPIs):
  • Produce and execute Annual Events Calendar.
  • Improve Customer Service and experience (Measured by NPS).
  • Improve Gross Profit margin.