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Thames Ditton, Surrey, United Kingdom Colets Health & Fitness Full time{"title": "Bar Manager Job Description", "subtitle": "Lead our Bar Team to Deliver Exceptional Customer Experiences", "content": "As a Bar Manager at Colets Health & Fitness, you will be responsible for leading our talented bar staff to deliver top-notch service and creating a welcoming and vibrant environment for our clients.Key Responsibilities:Oversee Bar...
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Bar Operations Manager
2 months ago
We are seeking a skilled and experienced Bar Manager to lead our bar team and deliver exceptional customer experiences.
Key Responsibilities:- Bar Operations: Manage day-to-day bar operations, including opening and closing procedures, stock management, and ensuring the bar runs smoothly.
- Staff Management: Lead, train, and motivate a team of bar staff to deliver exceptional customer service. Schedule shifts and manage staff performance.
- Customer Service: Ensure all customers receive prompt and friendly service. Address customer inquiries, complaints, and feedback effectively.
- Inventory and Stock Control: Monitor inventory levels, order supplies, and manage stock rotation to minimize waste and ensure efficient bar operations.
- Compliance: Ensure adherence to all licensing laws, health and safety regulations, and company policies.
- Financial Management: Manage cash handling procedures, track daily sales, prepare reports, and assist in achieving financial targets.
- Experience: Minimum of 2 years experience in a supervisory or management role within a bar or hospitality setting.
- Customer Focused: Excellent customer service skills and a passion for delivering a high-quality experience.
- Organized: Ability to manage multiple tasks and work under pressure.
- Technical Skills: Proficient in using bar management software and basic financial reporting.
- Produce and execute Annual Events Calendar.
- Improve Customer Service and experience (Measured by NPS).
- Improve Gross Profit margin.