Bar Operations Manager

2 weeks ago


Thames Ditton, Surrey, United Kingdom Colets Health & Fitness Full time
{"title": "Bar Manager Job Description", "subtitle": "Lead our Bar Team to Deliver Exceptional Customer Experiences", "content": "

As a Bar Manager at Colets Health & Fitness, you will be responsible for leading our talented bar staff to deliver top-notch service and creating a welcoming and vibrant environment for our clients.

Key Responsibilities:

  • Oversee Bar Operations: Manage day-to-day operations, including opening and closing procedures, stock management, and ensuring the bar runs smoothly.
  • Staff Management/Leadership: Lead, train, and motivate a team of bar staff to deliver exceptional customer service. Schedule shifts and manage staff performance.
  • Customer Service: Ensure all customers receive prompt and friendly service. Address customer inquiries, complaints, and feedback effectively.
  • Inventory and Stock Control: Monitor inventory levels, order supplies, and manage stock rotation to minimize waste and ensure efficient bar operations.
  • Compliance: Ensure adherence to all licensing laws, health and safety regulations, and company policies.
  • Communication: Strong interpersonal and communication skills, both verbal and written.
  • Financial Management: Manage cash handling procedures, track daily sales, prepare reports, and assist in achieving financial targets.
  • Promotion: Plan and promote bar events, special offers, and new products to attract and retain customers.

Requirements:

  • Experience: Minimum of 2 years experience in a supervisory or management role within a bar or hospitality setting.
  • Customer Focused: Excellent customer service skills and a passion for delivering a high-quality experience.
  • Organized: Ability to manage multiple tasks and work under pressure.
  • Technical Skills: Proficient in using bar management software and basic financial reporting.

Key Performance Indicators (KPIs):

  • Produce and execute Annual Events Calendar.
  • Improve Customer Service and experience (Measured by NPS).
  • Improve Gross Profit margin.
", "keywords": "Bar Manager, Bar Operations, Customer Service, Inventory Management, Compliance, Communication, Financial Management, Promotion"}

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