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Education Account Manager

2 months ago

Hertfordshire, United Kingdom Chapman Tate Associates Full time
Job Title: Education Account Manager

Are you passionate about the education sector and experienced in managing and growing client accounts? Chapman Tate Associates is seeking a dynamic and driven Education Account Manager for a leading Managed Service Provider (MSP) that specializes in delivering cutting-edge IT solutions to educational institutions.

About the Role:

As an Education Account Manager, you will play a crucial role in nurturing and expanding relationships within the education sector. Your primary focus will be on managing existing accounts, understanding their needs, and offering tailored IT solutions to support their growth and success. You will be the key point of contact, responsible for ensuring client satisfaction and identifying opportunities to upsell and cross-sell a wide range of IT services.

Key Responsibilities:

  • Account Management: Build and maintain strong, long-term relationships with educational institutions, acting as their trusted advisor for all IT-related needs.
  • Client Growth: Identify and develop opportunities to grow accounts by introducing new solutions and services that align with the client's objectives.
  • Solution Selling: Offer a comprehensive suite of IT solutions, including IT Infrastructure, Cyber Security, Cloud Services, Disaster Recovery (DR), Managed Back-Up, Hardware, and Networking.
  • Strategic Planning: Collaborate with clients to develop IT strategies that support their educational goals, ensuring they remain at the forefront of technology.
  • Client Support: Provide exceptional support to clients, resolving issues promptly and ensuring a high level of customer satisfaction.
  • Collaboration: Work closely with technical teams and other departments to deliver seamless service and ensure the successful implementation of solutions.

Ideal Candidate:

  • Proven experience in account management, particularly within the education sector.
  • Strong understanding of IT services, including IT Infrastructure, Cyber Security, Cloud, DR, Managed Back-Up, Hardware, and Networking.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
  • Results-driven with a track record of meeting or exceeding sales targets.
  • Ability to think strategically and offer innovative solutions to meet client needs.
  • Passion for technology and a desire to stay updated on industry trends.

What We Offer:

  • Competitive salary with a generous commission structure.
  • Comprehensive benefits package, including healthcare, pension, and more.
  • Ongoing professional development and training opportunities.
  • The chance to work with a market-leading MSP with a strong reputation in the education sector.
  • A supportive and collaborative work environment.