Network and Mobile Services Expert
4 days ago
May & Stephens is a leading global Fortune 300 telecommunications company based in the City of London. We offer a range of exciting job opportunities, including this permanent position for an ITOC Support Engineer.
This role involves providing first- and second-level support for network and mobile services, as well as troubleshooting and resolving issues related to IoT services. The ideal candidate will have knowledge of MS Office Excel, Word, PowerPoint, and Visio, as well as experience with network infrastructure, security, servers, or virtualization. Fluency in English is required, and proficiency in maintenance and installation of network infrastructure is essential. A valid CCNP/CCNA, JNCIP certification, or IoT/mobile networking experience would be an advantage.
The successful candidate will be responsible for managing alerts, reports, and customer fault calls, coordinating with third-party suppliers, and notifying on-call support teams of issues that require escalation. They will also provide technical support, create designs and proposals for customers, and participate in remote engineering activities.
Job Requirements:
* Knowledge of MS Office Excel, Word, PowerPoint, and Visio
* Experience with network infrastructure, security, servers, or virtualization
* Fluent English language skills
* Ability to investigate and source answers to various service portals, tickets, email, and telephone enquiries
* Valid CCNP/CCNA, JNCIP certification, or IoT/mobile networking experience
Benefits:
* £32,000 salary, plus shift allowance
* Free travel in London Zone 1-6
* Opportunities to travel throughout Europe
* Excellent company culture and progression routes
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