Director of Facilities Management

4 weeks ago

London, Greater London, United Kingdom zeroG - AI in Aviation Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Facilities Management at zeroG - AI in Aviation. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day functioning of our facilities and providing an exceptional experience for our members.

Key Responsibilities
  1. Ticket Management: Manage and resolve facilities and IT tickets in a timely and efficient manner, ensuring that all requests are met within the required service level agreements.
  2. Relationship Management: Develop and maintain excellent relationships with our membership team, contractors, landlords, and suppliers to ensure seamless communication and collaboration.
  3. Space Audits: Work closely with our membership managers to conduct space audits, providing valuable insights to support operational excellence.
  4. Facilities Management: Collaborate with the facilities team to ensure consistent service delivery across all spaces, maintaining high standards of safety, security, and maintenance.
  5. Contractor Management: Monitor and support the performance of facilities and IT contractors, ensuring that they meet performance targets and deliver high-quality services.
  6. Health and Safety: Work with the facilities manager to ensure that health and safety standards are enforced, and emergency procedures are in place and regularly reviewed.
  7. Emergency Response: In the absence of the facilities manager, take control of emergency situations and evacuation plans, ensuring the safety of all individuals on site.
  8. Process Improvement: Identify areas for improvement in service delivery and processes, implementing changes as required to enhance the overall member experience.
  9. Document Management: Assist the facilities manager in accumulating and preparing documents for supplier and tender processes.
  10. Quality Assurance: Ensure that policies, procedures, and levels of service are consistent across the business, maintaining high standards of quality and excellence.
Success Metrics

Your success in this role will be measured against the following key performance indicators (KPIs), which contribute directly to the overall performance goals of your team:

  1. Ticket Resolution Rate: The percentage of tickets resolved within the required service level agreements.
  2. Internal Facilities Feedback Score: The level of satisfaction reported by internal stakeholders regarding facilities and IT services.
  3. Space Audit Scores: The quality and accuracy of space audits conducted by your team.
  4. Area NPS Score: The net promoter score of your team, indicating the level of satisfaction and loyalty among members.
Competencies

To succeed in this role, you will need to demonstrate the following competencies:

  1. Accountability: Take full ownership of your KPIs and responsibilities, ensuring timely follow-up and resolution of actions.
  2. Impact: Demonstrate strong administration skills, be highly organized, and able to re-prioritize tasks as needed.
  3. Communication: Effectively communicate with stakeholders, including members, contractors, and suppliers, to ensure seamless collaboration and service delivery.
  4. Problem-Solving: React quickly and decisively to problems or issues, providing creative solutions and a positive attitude.
  5. Sustainability: Support our sustainability goals by upskilling in sustainability, participating in team power-hours, and contributing to fundraising and awareness initiatives.
About Us

At zeroG - AI in Aviation, we are a proud BCorp, committed to making a positive impact on the environment and society. We offer a supportive and friendly team environment, with opportunities for growth and development. Our benefits package includes:

  1. 33 Days Holiday per Year: Including bank holidays and an additional day per year of service.
  2. Mental and Physical Wellbeing: £75 per month towards your mental and physical wellbeing.
  3. Team Joy Budget: A budget to be spent together with the team.
  4. Unlimited Coaching Sessions: Through our coaching partner, More Happi.
  5. Optional Therapy: Available via Self Space, our mental health partner.
  6. 4 Paid Charity Days per Year: To support a charity of your choice.
  7. Quarterly Team Socials: To foster a sense of community and connection.
  8. Discounts with Local Businesses: Exclusive discounts with brilliant local businesses.
  9. Company Pension Scheme: A comprehensive pension scheme for your future security.
  10. Cycle to Work and Dash E-Bike Schemes: Convenient and environmentally friendly transportation options.
  11. Salary-Sacrifice Nursery Benefits: Generous benefits for parents and caregivers.
  12. Generous Parental Leave: Comprehensive leave policies for new parents and caregivers.
What We're Looking For

We are seeking a highly skilled and experienced professional who is passionate about delivering exceptional facilities and IT services. If you are a strong communicator, a problem-solver, and a team player, we encourage you to apply for this exciting opportunity.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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