Software Support Engineer
1 month ago
We are seeking a skilled Software Support Developer to join our team at Trinity Personnel. As a key member of our software development team, you will play a vital role in supporting and enhancing our existing applications, implementing fixes, and managing functionality upgrades.
Your responsibilities will include:
- Delivering development resources for both small and large improvement projects.
- Providing first and second-line support for our applications, liaising with colleagues and third-party providers to implement solutions in either configuration or code.
- Coordinating production releases, ensuring smooth system transitions and performing updates in development frameworks.
- Assisting with the transition of systems from the Software Development team to live environments.
- Maintaining support documentation to assist 1st and 2nd line colleagues.
- Occasionally visiting customer sites to support system implementation and troubleshoot issues.
Key skills required for this role include:
- Experience with using PHP, MYSQL.
- Knowledgeable with HTML, CSS, and Query.
- Knowledge of JavaScript frameworks e.g. Vue JS.
- Good customer service skills and ability to work in a customer-facing environment.
- Communication and problem-solving skills.
- UK driving license.
This is a full-time position, working 37.5 hours per week with flexible start and end times. We offer a primarily remote work arrangement with occasional travel to customer sites. Ongoing training and development opportunities are also available.
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