IT Support Specialist

2 weeks ago


Dudley, Dudley, United Kingdom Nextech Group Ltd Full time
IT Support Engineer

Nextech Group Ltd is seeking a skilled IT Support Engineer to provide 1st and 2nd line support to internal users, resolving hardware, software, and network issues.

Key Responsibilities:
  1. Provide technical assistance to internal users via phone, email, and remote support tools
  2. Troubleshoot and resolve technical issues with Windows OS, Office 365, Active Directory, and various IT systems
  3. Install, configure, and maintain desktop PCs, laptops, printers, and other peripherals
  4. Collaborate with other IT teams to escalate and resolve complex technical problems
  5. Perform routine maintenance and system updates
Requirements:
  1. Minimum 2 years of experience in an IT support role
  2. Strong knowledge of Windows operating systems and Office 365
  3. Familiarity with Active Directory and network troubleshooting
  4. Experience with hardware and software installation and maintenance
  5. Excellent communication and customer service skills
  6. Ability to work independently and within a team environment

Nextech Group Ltd is an equal opportunities employer and welcomes applications from diverse candidates. If you're a proactive and customer-focused IT professional looking to make an impact, we encourage you to apply.


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