IT Support Specialist

3 weeks ago


Dudley, Dudley, United Kingdom Nextech Full time
IT Support Engineer

Nextech is seeking an experienced IT Support Engineer to join our team in Dudley. As a key member of our IT department, you will provide technical support to internal users, resolving hardware, software, and network issues.

Key Responsibilities:
  • Provide 1st and 2nd line support to internal users, resolving technical issues via phone, email, and remote support tools.
  • Troubleshoot and resolve complex technical issues, collaborating with other IT teams as needed.
  • Install, configure, and maintain desktop PCs, laptops, printers, and other peripherals.
  • Support Windows OS, Office 365, Active Directory, and various IT systems.
  • Ensure timely and accurate logging of all issues in the ticketing system.
Requirements:
  • Minimum 2 years of experience in an IT support role.
  • Strong knowledge of Windows operating systems and Office 365.
  • Familiarity with Active Directory and network troubleshooting.
  • Experience with hardware and software installation and maintenance.
  • Excellent communication and customer service skills.

We are looking for a proactive and customer-focused IT professional who can make an impact at Nextech. If you have a passion for problem-solving and a strong technical background, we encourage you to apply.


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