Strategic Engagement Lead

3 days ago


London, Greater London, United Kingdom Atlassian Full time

Overview

We are looking for a Strategic Engagement Manager (remote or based in one of our EMEA offices) to orchestrate Atlassian service engagements with clients who have purchased Advisory Services. The successful candidate will be an individual contributor, reporting to a manager within the Strategic Engagement Management division of the Advisory Services organisation.

Responsibilities
  • Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and create outcomes with the Atlassian System of Work.
  • Spend up to 30% of your time travelling in EMEA, and in some cases internationally, for both internal and customer-facing events.
  • At least 3 years in consultancy or customer facing project management.
  • Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously.
  • Experience identifying and interpreting themes from customer data.
  • Experience collaborating on cross-team projects, engaging with Sales, Product, Support, Customer Success Management, and other teams.
  • Experience in Technical Project Management, including planning, scheduling, monitoring, and stakeholder reporting.
What We Offer
  • An estimated salary of £80,000 - £110,000 per year, depending on experience.
  • A comprehensive benefits package, including health coverage, paid volunteer days, wellness resources, and more.
  • The opportunity to work with a globally distributed team and collaborate with colleagues from diverse backgrounds.


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