Customer Experience Coach
1 day ago
About the Role
We are seeking a Customer Experience Coach to join our team at First Citizens Federal Credit Union. As a Customer Experience Coach, you will be responsible for leading teams and providing exceptional customer service.
Key Responsibilities
- Lead teams in delivering outstanding customer service
- Develop and implement training programs to improve customer experience
- Collaborate with colleagues to achieve business objectives
Requirements
To be successful in this role, you will need:
- At least 2 years of experience in customer service, including 1 year in a financial institution
- Experience leading a team, preferably in a customer-facing role
What We Offer
- A supportive and collaborative work environment
- Opportunities for learning and development
- Continuing education and tuition assistance
- Employee assistance program
- Work-life balance
- 401K program with 5% company match
- Volunteer time off
- Health insurance
Salary Estimate
The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.
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