Customer Service Leader

3 weeks ago


Falmouth, Cornwall, United Kingdom First Citizens Federal Credit Union Full time

About the Role

We are seeking a motivated and experienced Customer Service Leader to join our team at First Citizens Federal Credit Union. As a key member of our service team, you will be responsible for providing exceptional service to our members and leading our team to achieve our service goals.

Key Responsibilities

  • Provide excellent service to our members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Lead and manage a team of customer service representatives, providing guidance, coaching and feedback to ensure they have the skills and knowledge needed to succeed.
  • Develop and implement training programs to enhance the skills and knowledge of our customer service team, ensuring they are equipped to provide exceptional service to our members.
  • Collaborate with other departments to ensure seamless service delivery and to identify opportunities for process improvements.

Requirements

  • 2+ years of experience in customer service, with at least 1 year of experience in a leadership role.
  • Proven track record of providing exceptional service and leading high-performing teams.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with colleagues and members.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • Supportive and collaborative work environment.
  • Opportunities for learning and development, including training and tuition assistance.
  • Employee assistance program and work-life balance.
  • 401K program with 5% company match and volunteer time off.
  • Health insurance and other benefits.

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