Customer Service Leader
3 weeks ago
About the Role
We are seeking a motivated and experienced Customer Service Leader to join our team at First Citizens Federal Credit Union. As a key member of our service team, you will be responsible for providing exceptional service to our members and leading our team to achieve our service goals.
Key Responsibilities
- Provide excellent service to our members, responding to their inquiries and resolving their issues in a timely and professional manner.
- Lead and manage a team of customer service representatives, providing guidance, coaching and feedback to ensure they have the skills and knowledge needed to succeed.
- Develop and implement training programs to enhance the skills and knowledge of our customer service team, ensuring they are equipped to provide exceptional service to our members.
- Collaborate with other departments to ensure seamless service delivery and to identify opportunities for process improvements.
Requirements
- 2+ years of experience in customer service, with at least 1 year of experience in a leadership role.
- Proven track record of providing exceptional service and leading high-performing teams.
- Strong communication and interpersonal skills, with the ability to build strong relationships with colleagues and members.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- Supportive and collaborative work environment.
- Opportunities for learning and development, including training and tuition assistance.
- Employee assistance program and work-life balance.
- 401K program with 5% company match and volunteer time off.
- Health insurance and other benefits.
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