IT Service Support Manager

2 days ago

Kingston upon Thames, Greater London, United Kingdom Red King Resourcing Full time
IT Service Support Manager Job Description

Red King Resourcing is seeking a highly skilled and experienced IT Service Support Manager to lead their IT Helpdesk and Desktop Support team. The ideal candidate will have a strong background in endpoint and applications support, with expertise in Windows, MacOS, iOS, Android, and virtual desktop infrastructure.

Key Responsibilities:
  • Manage and oversee the daily operations of the IT Helpdesk / Desktop Support Team, ensuring high-quality support for endpoint devices and applications.
  • Provide leadership and guidance to the IT Helpdesk / Desktop Support team, fostering a culture of excellence and continuous improvement.
  • Ensure timely and effective resolution of support requests for Windows, MacOS, iOS, Android, and virtual desktop infrastructure.
  • Oversee the management of end-user computing platforms and Microsoft Office 365.
  • Implement and maintain ITIL V3 foundation best practices for incident, problem, and change management.
  • Develop and monitor key performance indicators (KPIs) to ensure optimal service delivery and customer satisfaction.
  • Handle major incident and problem management, coordinating with relevant stakeholders to resolve issues promptly.
  • Collaborate with other IT teams and departments to ensure seamless support and integration.

As an IT Service Support Manager at Red King Resourcing, you will have the opportunity to work with a talented team of professionals and contribute to the delivery of exceptional IT services to our clients.

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