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Technical Support Specialist

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Trinity Resource Solutions. As a key member of our IT department, you will be responsible for providing exceptional technical support and customer service to our clients across Europe and the UK.

Key Responsibilities:

  • Provide technical support to our clients via phone, email, and remote access, escalating complex issues to senior team members as needed.
  • Maintain accurate and complete records of all cases and incidents reported in our call logging system.
  • Stay up-to-date with information on new technologies, software updates, and ongoing major incidents.
  • Evaluate and resolve technical issues related to hardware and software, including Point of Sale systems.
  • Collaborate with senior team members and technical leads to resolve trending issues and improve overall technical support.

Requirements:

  • Proven experience in the retail sector, with a background in supporting or working with technologies such as POS software and hardware.
  • Excellent written and spoken English and German language skills.
  • Previous experience in providing technical support via phone, remote access, and email.
  • Technical expertise in MS Windows 7/10, printer setup, installation, and configuration.
  • Experience working as part of an IT support team.
  • Strong communication and problem-solving skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.