Ice Marshal

3 days ago

London, Greater London, United Kingdom Somerset House Trust Full time
Job Title: Ice Marshal

We are seeking a highly skilled and experienced Ice Marshal to join our team at Somerset House Trust. As an Ice Marshal, you will be responsible for ensuring the safety and enjoyment of our visitors on the ice rink.

Key Responsibilities:
  • Provide a warm and friendly welcome to all visitors during SKATE at Somerset House.
  • Proactively seek out opportunities to talk and engage with visitors, share your own sense of enthusiasm, passion and fun with our visitors.
  • Share your knowledge of Somerset House, its programme, history and provide an enjoyable experience for all our visitors.
  • Strive to make the visitor experience world class.
  • Carry out skate hire services in a friendly and efficient manner, ensuring shoes and boots are logged in and out and are suitable to use.
  • Actively monitor the rink and customers by skating with the public and supporting where necessary.
  • Provide ice guiding services to visitors, supporting all ranges of skating ability, including acting as a specific hired SKATE Mate for groups and by supporting children in the training Rink.
  • Overseeing the use of skate aid stabilisers.
  • Strive to resolve issues quickly before they escalate, using a range of communication styles to suit our different visitors.
  • To assist a diverse range of visitors, including those with disabilities supporting any Access needs.
  • Share knowledge with colleagues and teach new members of the team procedures, expectations and best practice.
  • Any other duties consistent with the role and as requested by members of the SKATE or Visitor Experience Management teams.
Requirements:
  • Applicants must be confident active skaters with a minimum 2 years' experience on the ice, demonstrating the ability to skate confidently forwards and backwards and be able to make a controlled stop.
  • You must be able to demonstrate exceptional customer service skills including the ability to assist all visitors in a helpful, friendly, courteous, and confident manner.
  • You must be confident and be able to communicate in a clear and concise manner.
  • Have the confidence to assist and guide visitors with access requirements.
  • You must have the ability to stay calm under pressure and solve problems quickly and efficiently.
  • Have experience working as part of a team in a supportive and cooperative manner.
  • You must be available to work flexibly including working evenings, weekends and bank holidays over the festive season.
Benefits:
  • Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed.
  • 5% employer pension contributions *as long as criteria is met.

We are an equal opportunities employer and are committed to championing equality, diversity and inclusion in our workplace. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.

We are actively anti-racist and are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process.

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