Telecommunications Network Specialist

3 days ago


Castleford, Wakefield, United Kingdom Northern Powergrid Full time

Company Overview:

Northern Powergrid is a leading energy company responsible for powering everyday life for 8 million customers across the Northeast, Yorkshire, and northern Lincolnshire.

About the Job:

This role is part of our Telecommunications operations delivery team and reports to the IS Operations Manager (Telecoms). The successful candidate will work primarily within this team and be responsible for supporting the management of incidents and maintenance functions in the Northern Powergrid region.

Key Responsibilities:

  • Support the IS Operations Manager (Telecoms) and Lead Engineers in managing incidents and maintenance functions
  • Work with the Telecoms Service desk and associated processes, including change requests and service incident SLA performance

Requirements:

  • A proven technical background in Telecoms systems and technology
  • Knowledge of Incident Management Systems and/or Service Desk Environments
  • Ability to provide technically orientated user support

Estimated Salary: £38,000 - £48,000 per annum



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