Retail Operations Manager
2 weeks ago
We are seeking a highly skilled Retail Operations Manager to join our team at Tesco Partners. The successful candidate will be responsible for the overall daily operations of our store, ensuring efficiency and profitability.
Job DescriptionThe Retail Operations Manager will lead and line manage a team of Shift Leaders and colleagues in one store, ensuring regular quality time with them on shift. They will personally know all their colleagues and understand how they feel about working within the store through talking and listening.
The ideal candidate will have a strong focus on customer service, leading a culture where the basics are always right first time. This includes ensuring colleagues are trained, receive a warm welcome, and comply with all aspects of pay and employment regulations. They will also provide the tools needed to do the job effectively.
The Retail Operations Manager will continually review the shape and capability of their team to ensure it is future-fit. They will inspire great performance, support individual development, and celebrate contributions regularly. They will also spot and develop talent internally and externally recruit the best people in the industry.
This role involves managing all Key Performance Indicators (KPIs) for the store, sharing ideas with other Store Managers to maximize growth and profitability. The performance of the Retail Operations Manager will be measured through day-to-day activities, strategic objectives, self-assessment, and impact on others.
The successful candidate will also be responsible for implementing business changes and new ways of working in the store. They will ensure resources are allocated within the labor budget to maintain store opening hours and compliance.
Salary: £35,000 - £40,000 per annum
About the Role
- Lead and line manage a team of Shift Leaders and colleagues
- Ensure regular quality time with team members on shift
- Personally know all colleagues and understand their perspectives
- Focus on customer service and leading a culture of excellence
- Manage KPIs and share ideas to maximize growth and profitability
- Implement business changes and new ways of working
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