Customer Service Representative
1 month ago
We are seeking a skilled Complaint Handler to join our team at Diligenta. As a key member of our customer service delivery team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Investigate and resolve customer complaints in a timely and effective manner
- Provide empathetic and supportive communication to customers, ensuring their needs are met and their concerns are addressed
- Work collaboratively with internal teams to resolve complex issues and provide solutions
- Develop and maintain a deep understanding of our products and services to provide accurate and informed support
- Continuously improve processes and procedures to enhance customer satisfaction and experience
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible working hours and a range of employee benefits
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service and making a positive difference to the lives of millions. Our unique technology solution enables us to provide innovative and effective solutions to our customers.
We are committed to creating an inclusive environment for all employees and celebrate diversity. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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