Service Operations Coordinator

3 weeks ago


Cambourne, Cambridgeshire, United Kingdom Manpower UK - RISE Full time
About the Role

Manpower UK - RISE is currently recruiting for a Service Operations Coordinator to join their team in Cambourne. The successful candidate will play a crucial role in ensuring the Field Service teams operate efficiently and effectively.

Key Responsibilities
  • Coordinating On-Site Visits: Schedule and organize visits for installations, relocations, preventative maintenance, and corrective maintenance.
  • Managing FSE Calendars: Oversee the calendars of Field Service Engineers (FSEs) to maximize efficiency and utilization.
  • Ensuring Data Accuracy: Adhere to CCT/SVO management processes, emphasizing data accuracy and conducting regular audits to ensure data integrity and reliability.
  • Creating Quotations: Generate and follow up on quotations for non-contract service work and parts.
  • Ordering and Tracking Parts: Order necessary parts for service tasks and track their delivery status to ensure timely service.
  • Effective Use of CRM and SAP: Utilize CRM, SAP, and other systems to streamline operations and logging all customer interactions and service activities accurately.
Requirements
  • Team Player: Able to collaborate effectively and fostering a positive team environment.
  • Understanding of Service KPIs: Familiar with KPIs related to service, customer satisfaction, and operational efficiency.
  • Adaptability to Change: Proactive attitude towards embracing change and adapting to new processes and technologies.
  • Strong Communication Skills: Excellent verbal and written skills for customer and internal interactions.
  • Organizational Skills: Manages multiple tasks and priorities efficiently.
About the Company

Manpower UK - RISE is an internationally leading technology company operating in the optics and optoelectronics industries. They are shaping technological progress and extending the horizon of the world of optics and associated areas.



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