Quality Assurance Specialist
6 days ago
About Us
The Very Group is a leading e-commerce company that provides a wide range of products and services to families across the UK. We're committed to helping our customers achieve their goals and live a better life.
About the Team
Our Customer Care Team is a dynamic and award-winning group of professionals who are passionate about delivering exceptional customer experiences. We're dedicated to building strong relationships with our customers and providing them with the best possible service.
About the Role
The Quality Reviewer will play a critical role in ensuring that our customer complaints are handled efficiently and effectively. This involves reviewing resolved complaints to ensure that they meet regulatory requirements and identifying areas for improvement.
Key Responsibilities
- Monitor complaints to ensure quality and compliance with regulatory requirements
- Communicate any relevant issues identified during monitoring activity to the CE Management Team to encourage improvement to the customer journey
- Complete monitoring documentation to enable the production of accurate data and information
- Communicate with the Quality Assurance Team to assist with retaining consistency across all escalated complaint handling workstreams
- Facilitate consistency clinics for the team
- Understand all regulatory requirements, with particular reference to FCA regulation and Treating Customers Fairly and their impact on processes which may drive complaints
- Escalate any issues or queries that cannot be resolved with reference to existing policy and procedures
What We Offer
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A comprehensive benefits package, including flexible working arrangements, 23 days holiday + bank holidays, and a matched pension scheme
- Access to a range of training and development programs, including the Udemy learning platform
- A bonus scheme based on performance and business results
- Up to 25% discount on Very.co.uk
- More benefits can be found on our career site
How to Apply
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps.
-
Lead Cost Management Specialist
4 weeks ago
Brampford Speke, Devon, United Kingdom Kier Group Full timeKier Group is excited to present a fantastic opportunity for a Lead Cost Management Specialist to join our esteemed team. We are seeking a seasoned professional who is dedicated to executing top-tier construction projects.Position Type: Full Time, PermanentKey Duties:As a Lead Cost Management Specialist at Kier Group, you will be instrumental in overseeing...
-
Brampford Speke, Devon, United Kingdom NHS Blood and Transplant Full timePosition Overview The Inventory Management Specialist for Blood Services plays a crucial role in enhancing blood inventory oversight throughout the blood supply network. This position is vital for advancing the operational capabilities of blood services and healthcare facilities. As a key member of NHS Blood and Transplant, you will advocate for optimal...
-
Supply Chain Specialist
4 weeks ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAbout ElancoElanco is a prominent name in the animal health sector, committed to enhancing the quality of life for animals through innovative solutions. We pride ourselves on our diverse and inclusive workplace that encourages creativity and the sharing of ideas.Role Overview:The position centers around the critical functions of Supply Planning and Inventory...
-
Design and Advisory Specialists
1 week ago
Brampford Speke, Devon, United Kingdom Kier Group Full timeWe are seeking talented individuals to join our team at Kier Group, a leading engineering consultancy division. As a key member of our Kier Professional Services (KPS) team, you will have the opportunity to work on a diverse range of construction and infrastructure projects, including some of the UK's most high-profile schemes.Key Responsibilities:Providing...
-
Supply Chain Specialist
4 weeks ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAbout ElancoElanco is a prominent name in the field of animal health, committed to enhancing the well-being of animals through innovative solutions. We pride ourselves on our diverse and inclusive culture, which encourages creativity and collaboration.Role Overview:The Supply Chain position at Elanco is centered around the critical areas of Supply Planning...
-
Logistics Operations Manager
4 weeks ago
Brampford Speke, Devon, United Kingdom Universal Business Team Full timeWe are seeking a proficient Logistics Operations Manager to become a part of a reputable small to medium-sized enterprise. In this role, you will oversee procurement and inventory levels to satisfy client requirements. Your responsibilities will include managing supply chain logistics, enhancing operational processes, and ensuring optimal stock levels for...
-
Sales and Technical Support Specialist
1 week ago
Brampford Speke, Devon, United Kingdom Talent Finder Full timeAbout the RoleWe are seeking a highly motivated and organized Technical Sales Engineer Trainee to join our sales team at Talent Finder. As a Technical Sales Engineer Trainee, you will be responsible for providing sales and technical support to customers, handling commercial and technical inquiries, and contributing to high-quality customer service and...
-
Sales and Technical Support Specialist
6 days ago
Brampford Speke, Devon, United Kingdom Talent Finder Full timeAbout the RoleWe are seeking a highly motivated and organized Technical Sales Engineer Trainee to join our sales team at Talent Finder. As a Technical Sales Engineer Trainee, you will be responsible for providing sales and technical support to customers, handling commercial and technical inquiries, and contributing to high-quality customer service and...
-
Supply Chain Operations Specialist
4 weeks ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAbout ElancoElanco is a prominent global entity in the field of animal health, committed to advancing innovation and providing exceptional products and services aimed at enhancing the well-being of animals. We prioritize diversity and inclusivity, fostering a collaborative environment where creativity and new ideas can flourish.Role Overview:This position...
-
Neighbourhood Management Officer
6 days ago
Brampford Speke, Devon, United Kingdom South Liverpool Homes Full timeAbout the RoleWe are seeking a highly motivated and experienced Neighbourhood Management Officer to join our team at South Liverpool Homes. As a key member of our community engagement team, you will play a vital role in delivering high-quality services to our tenants and stakeholders.Key ResponsibilitiesManage and prioritize your workload to ensure effective...
-
Neighbourhood Management Officer
2 weeks ago
Brampford Speke, Devon, United Kingdom South Liverpool Homes Full timeAbout the RoleWe are seeking a highly motivated and experienced Neighbourhood Management Officer to join our team at South Liverpool Homes. As a key member of our community engagement team, you will play a vital role in delivering high-quality services to our tenants and stakeholders.Key ResponsibilitiesManage and prioritize your workload to ensure effective...
-
Principal Engineer
2 days ago
Brampford Speke, Devon, United Kingdom Kier Group Full timeJob DescriptionJob Summary:Kier Group is seeking a highly skilled Principal Engineer to join our team in Liverpool. As a key member of our engineering consultancy division, you will be responsible for delivering high-quality design solutions and technical advice to support our projects across various sectors.Key Responsibilities:Design and check Temporary...
-
Principal Engineer
2 days ago
Brampford Speke, Devon, United Kingdom Kier Group Full timeJob DescriptionJob Summary:Kier Group is seeking a highly skilled Principal Engineer to join our team in Liverpool. As a key member of our engineering consultancy division, you will be responsible for delivering high-quality design solutions and technical advice to support our projects across various sectors.Key Responsibilities:Design and check Temporary...
-
Principal Engineer
5 days ago
Brampford Speke, Devon, United Kingdom Kier Group Full timeJob DescriptionJob Summary:Kier Group is seeking a highly skilled Principal Engineer to join our team in Liverpool. As a key member of our engineering consultancy division, you will be responsible for delivering high-quality design solutions and technical advice to support our projects across various sectors.Key Responsibilities:Design and check Temporary...
-
Principal Engineer
5 days ago
Brampford Speke, Devon, United Kingdom Kier Group Full timeJob DescriptionJob Summary:Kier Group is seeking a highly skilled Principal Engineer to join our team in Liverpool. As a key member of our engineering consultancy division, you will be responsible for delivering high-quality design solutions and technical advice to support our projects across various sectors.Key Responsibilities:Design and check Temporary...
-
Site Project Leader
4 weeks ago
Brampford Speke, Devon, United Kingdom Kier Group Full timePosition Overview Kier Group is seeking a dedicated Project Manager to oversee the successful execution of construction initiatives within our operations. Location: Various locations Employment Type: Full Time, Permanent Key Responsibilities As a Project Manager, you will play a pivotal role in ensuring that construction projects are delivered efficiently,...
-
Quality Assurance Associate
2 months ago
Speke, United Kingdom SRG Full timeTitle - Quality Assurance AssociateLocation: Speke, LiverpoolRate: Circa £28.04Shift - 4 on 4 offContract - 12 months SRG is working on an excellent opportunity for a Quality Assurance Associate to join a global-leading pharmaceutical manufacturer working within the batch release team.Role overviewResponsible for working cross-functionally and reviewing and...
-
Quality Assurance Representative
2 months ago
Speke, United Kingdom CK Group- Science, Clinical and Technical Full timeCK Group are recruiting for a Quality Assurance Representative to join a company in the animal health and pharmaceutical industry at their site based in Speke, on a contract basis for 12 months. Salary: Hourly £19.23 - £25.64 PAYE. Quality Assurance Representative Role: To perform QA oversight on assigned external suppliers and third parties...
-
Quality Assurance Representative
2 months ago
Speke, United Kingdom CK Group- Science, Clinical and Technical Full timeCK Group are recruiting for a Quality Assurance Representative to join a company in the animal health and pharmaceutical industry at their site based in Speke, on a contract basis for 12 months.Salary:Hourly £19.23 - £25.64 PAYE.Quality Assurance Representative Role:To perform QA oversight on assigned external suppliers and third parties manufacturing...
-
Quality Assurance Team Coordinator
3 weeks ago
Speke, United Kingdom SRG Full timePosition: QC Analytical and Raw Materials Team SupervisorCompensation: Competitive salary with additional shift allowances, bonuses, and benefitsLocation: LiverpoolSRG is collaborating with a prominent global pharmaceutical organization seeking a QC Analytical and Raw Materials Team Supervisor to enhance their growing team.The primary objective of this role...
-
Quality Reviewer
4 weeks ago
Speke, United Kingdom The Very Group Full timeAbout usWe’re The Very Group, and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate...
-
Engineering Stores Clerk
6 days ago
Speke, United Kingdom Curve Group Holdings Ltd Full timeAbout the RoleAs a key member of our team at Curve Group Holdings Ltd, the Engineering Stores Clerk will play a vital role in supporting our client's Integrated Supply Solutions to manufacturing industries. This exciting opportunity will see you working under the direction of the Engineering Compliance Manager to complete and document categorization...
-
Engineering Stores Clerk
6 days ago
Speke, United Kingdom Curve Group Holdings Ltd Full timeAbout the RoleAs a key member of our team at Curve Group Holdings Ltd, the Engineering Stores Clerk will play a vital role in supporting our client's Integrated Supply Solutions to manufacturing industries. This exciting opportunity will see you working under the direction of the Engineering Compliance Manager to complete and document categorization...
-
Lead Procurement Specialist
3 weeks ago
Speke, United Kingdom Beehive Recruitment Ltd Full timeAbout the RoleBeehive Recruitment Ltd is seeking a Lead Procurement Specialist to join our team. This position is crucial for driving procurement strategies and enhancing supply chain efficiency.Key ResponsibilitiesDemonstrate extensive experience in Procurement and Supply Chain Management at a senior level.Possess a CIPS qualification (preferred).Bring...
-
Specialist Support Team Advisor
3 months ago
Speke, United Kingdom The Very Group Full time**About us** We’re The Very Group, and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as...
-
Electrical Installation Specialist
6 days ago
Speke, Liverpool, United Kingdom Parkwood Employment Full timeWe are seeking a skilled Data Cable Engineer to join our team at Parkwood Employment for an ongoing contract on a car plant.Key Responsibilities:High-level installation of metal containment and cat 6 terminationEnsure compliance with industry standards and regulationsCollaborate with cross-functional teams to achieve project goalsProvide technical expertise...
-
Electrical Installation Specialist
6 days ago
Speke, Liverpool, United Kingdom Parkwood Employment Full timeWe are seeking a skilled Data Cable Engineer to join our team at Parkwood Employment for an ongoing contract on a car plant.Key Responsibilities:High-level installation of metal containment and cat 6 terminationEnsure compliance with industry standards and regulationsCollaborate with cross-functional teams to achieve project goalsProvide technical expertise...
-
Manufacturing Engineer
6 days ago
Speke, Liverpool, United Kingdom Beehive Recruitment Ltd Full timeJob SummaryBeehive Recruitment Ltd is seeking a highly skilled Manufacturing Engineer to join their team. As a key member of the production team, you will be responsible for ensuring the smooth operation of manufacturing processes and the delivery of high-quality products.Key ResponsibilitiesDevelop and implement manufacturing processes and procedures to...
-
Manufacturing Engineer
6 days ago
Speke, Liverpool, United Kingdom Beehive Recruitment Ltd Full timeJob SummaryBeehive Recruitment Ltd is seeking a highly skilled Manufacturing Engineer to join their team. As a key member of the production team, you will be responsible for ensuring the smooth operation of manufacturing processes and the delivery of high-quality products.Key ResponsibilitiesDevelop and implement manufacturing processes and procedures to...
-
QC Team Coordinator
1 month ago
Speke, United Kingdom SRG Full timeQuality Control Supervisor SRG Liverpool, England, United Kingdom (On-site) Job Title: QC Analytical and Raw Materials Team Supervisor Salary: Highly competitive basic with shift allowance, bonuses & benefits! Location: Liverpool SRG is working with a leading global pharmaceutical company who require a QC Analytical and Raw Materials Team Supervisor to...
-
QC Team Coordinator
3 weeks ago
Speke, United Kingdom SRG Full timeQuality Control SupervisorSRG Liverpool, England, United Kingdom (On-site)Job Title: QC Analytical and Raw Materials Team SupervisorSalary: Highly competitive basic with shift allowance, bonuses & benefits!Location: LiverpoolSRG is working with a leading global pharmaceutical company who require a QC Analytical and Raw Materials Team Supervisor to join their...
-
Stores Administrator
7 days ago
Speke, United Kingdom Curve Group Holdings Ltd Full timeAbout the RoleAs a key member of our client's team, you will be responsible for completing and documenting categorisation assessments on high-criticality spare parts as part of a wider improvement project. This will involve working under the direction of the Engineering Compliance Manager (or nominated deputy) to gather supplementary information required to...
-
Stores Administrator
6 days ago
Speke, United Kingdom Curve Group Holdings Ltd Full timeAbout the RoleAs a key member of our client's team, you will be responsible for completing and documenting categorisation assessments on high-criticality spare parts as part of a wider improvement project. This will involve working under the direction of the Engineering Compliance Manager (or nominated deputy) to gather supplementary information required to...
-
Experienced Teaching Support Specialist
3 weeks ago
Speke, United Kingdom Vision for Education - Liverpool Full timePosition Overview:We are seeking an Advanced Learning Support Assistant to join our dedicated team in a supportive educational environment. Role Summary:The successful candidate will be engaged in providing assistance within the classroom, particularly in Key Stage 1, while also covering planning, preparation, and assessment (PPA) sessions across various...
-
Manufacturing Operative
4 weeks ago
Speke, Liverpool, United Kingdom Major Recruitment Warrington Full timeCompany Overview:Major Recruitment Warrington is seeking skilled Manufacturing Operatives to join our dynamic team in the food production sector.Job Summary:The role involves working on a production line within a confectionery facility, ensuring optimal operation of the chocolate production processes.Shift Pattern:The position requires flexibility to work on...
-
Post Room Operative
1 month ago
Speke, United Kingdom TC Facilities Management Full timeAbout The Role TCFM are seeking a dedicated Post Room Operative to join our team. The successful candidate will provide customer-focused postal services, porterage, meeting room setups, and other FM operational services to internal customers. Location: Liverpool, L70 Salary: £12.23 per hour Working Hours: Monday to Friday 08:00 –...