Customer Service Representative

6 days ago


East Anglia, United Kingdom Shoal Full time

Job Overview

We are seeking a highly skilled Sales & Customer Service Executive to join our team at Shoal in Waltham Cross. This integral role will play a vital part in handling first-level customer service responses and supporting sales growth.

Key Responsibilities:

  • Manage customer queries and respond to customer requests
  • Support the sales team in driving sales growth and business development
  • Create and compile sales reports to identify areas for improvement
  • Investigate credit claims and allocate credits for meat and fish products
  • Required Skills and Qualifications:
    • Fresh fish and seafood knowledge/experience
    • Excel, Outlook, and ERP system experience
    • Ability to understand and interpret data

Compensation and Benefits:

The successful candidate can expect a competitive basic salary of £45,000 per annum, a bonus scheme, annual pay reviews, and a range of company benefits, including a Group Personal Pension Plan, Retail Discount membership, and Health Care Cash Plan membership.



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