MS Dynamics CRM Solution Architect

18 hours ago


London, Greater London, United Kingdom Capgemini Full time
Job Title: MS Dynamics CRM Solution Architect

London, UK (Hybrid work: 3 days per week)

A Full-Time Role

We are seeking a highly skilled MS Dynamics CRM Solution Architect to join our esteemed banking institution.

The ideal candidate will be responsible for creating innovative solutions that improve customer engagement, streamline processes, and provide actionable insights through data analytics.

Your Key Responsibilities:
  1. Design, develop, and implement custom solutions within MS Dynamics CRM to meet business needs.
  2. Collaborate with stakeholders to gather requirements and translate them into functional specifications.
  3. Maintain and enhance existing CRM solutions by analyzing user feedback and implementing necessary updates.
  4. Integrate MS Dynamics CRM with other banking systems and third-party applications to enhance functionality.
  5. Provide technical support and troubleshooting for CRM users, addressing any issues that arise promptly.
  6. Conduct system testing and ensure compliance with industry standards and internal policies.
  7. Document all development processes, system configurations, and user guides thoroughly.
Requirements:
  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. Experience in MS Dynamics CRM development and implementation.
  3. Strong knowledge of the banking industry and its operational processes.
  4. Proficiency in programming languages such as C#, JavaScript, and HTML for CRM customization.
  5. Experience with CRM integration techniques and managing data migration processes.
  6. Familiarity with CRM reporting and analytics tools to drive insights from customer data.
  7. Excellent problem-solving skills, with the ability to work under pressure and meet tight deadlines.

Salary: £60,000 - £80,000 per annum



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