MS Dynamics CRM Solutions Architect

20 hours ago


London, Greater London, United Kingdom Capgemini Full time

Job Title: MS Dynamics CRM Solutions Architect

Job Summary: We are seeking a skilled MS Dynamics CRM Solutions Architect to join our esteemed banking institution. As a pioneer in the industry, we understand the importance of leveraging advanced technology to enhance our customer relationship management capabilities.

Responsibilities:

  • Design, develop, and implement custom solutions within MS Dynamics CRM to meet business needs.
  • Collaborate with stakeholders to gather requirements and translate them into functional specifications.
  • Maintain and enhance existing CRM solutions by analyzing user feedback and implementing necessary updates.
  • Integrate MS Dynamics CRM with other banking systems and third-party applications to enhance functionality.
  • Provide technical support and troubleshooting for CRM users, addressing any issues that arise promptly.
  • Conduct system testing and ensure compliance with industry standards and internal policies.
  • Document all development processes, system configurations, and user guides thoroughly.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience in MS Dynamics CRM development and implementation.
  • Strong knowledge of the banking industry and its operational processes.
  • Proficiency in programming languages such as C#, JavaScript, and HTML for CRM customization.
  • Experience with CRM integration techniques and managing data migration processes.
  • Familiarity with CRM reporting and analytics tools to drive insights from customer data.
  • Excellent problem-solving skills, with the ability to work under pressure and meet tight deadlines.

About Capgemini: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.



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