MS Dynamics CRM Solutions Architect
4 weeks ago
Job Title: MS Dynamics CRM Solutions Architect
Job Summary: We are seeking a skilled MS Dynamics CRM Solutions Architect to join our esteemed banking institution. As a pioneer in the industry, we understand the importance of leveraging advanced technology to enhance our customer relationship management capabilities.
Responsibilities:
- Design, develop, and implement custom solutions within MS Dynamics CRM to meet business needs.
- Collaborate with stakeholders to gather requirements and translate them into functional specifications.
- Maintain and enhance existing CRM solutions by analyzing user feedback and implementing necessary updates.
- Integrate MS Dynamics CRM with other banking systems and third-party applications to enhance functionality.
- Provide technical support and troubleshooting for CRM users, addressing any issues that arise promptly.
- Conduct system testing and ensure compliance with industry standards and internal policies.
- Document all development processes, system configurations, and user guides thoroughly.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in MS Dynamics CRM development and implementation.
- Strong knowledge of the banking industry and its operational processes.
- Proficiency in programming languages such as C#, JavaScript, and HTML for CRM customization.
- Experience with CRM integration techniques and managing data migration processes.
- Familiarity with CRM reporting and analytics tools to drive insights from customer data.
- Excellent problem-solving skills, with the ability to work under pressure and meet tight deadlines.
About Capgemini: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
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