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Operational Lead
2 months ago
{"h1": "General Manager - Operational Lead", "p": "As a General Manager at Mears Group PLC, you will be responsible for delivering repairs, voids, and planned works within a stock size of 39,000 homes. This role will work closely with the Service lead manager to ensure seamless co-ordination and efficient operation of all departments.", "ul": [{"li": "Oversee and manage the delivery of repairs, voids, and planned works within a stock size of 39,000 homes"}, {"li": "Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives"}, {"li": "Ensure compliance with company policies and procedures"}, {"li": "Analyse data and provide insights and recommendations to support decision making"}, {"li": "Foster a positive and collaborative working environment, promoting professional growth and development among team members"}, {"li": "Lead and manage a team, providing guidance, support, and development opportunities"}, {"li": "Foster a collaborative and high-performance culture, promoting accountability and continuous improvement"}, {"li": "Ensure administrative processes are efficient, compliant, and supportive of operational objectives"}, {"li": "Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division's strategy"}, {"li": "Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement"}, {"li": "Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client"}, {"li": "Review, monitor, and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity, and other KPIs"}, {"li": "Demonstrate control over all business governance, risk management processes, and adherence to delegated authorities. These include daily, weekly, monthly, and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades"}], "h2": "Key Responsibilities", "h3": "Requirements", "ul2": [{"li": "Proven experience in the above duties"}, {"li": "A minimum of 2 years experience in managerial role within the social housing sector to include local authorities and property services"}, {"li": "Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with diverse teams"}, {"li": "Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines"}], "h4": "Benefits we can offer you", "ul3": [{"li": "25 days annual leave plus bank holidays"}, {"li": "Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work"}, {"li": "Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment."}, {"li": "Family friendly policies"}]}
