Retail Sales Ambassador

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Canada Goose Full time

Job Title: Retail Sales Ambassador

Job Summary:

We are seeking a Retail Sales Ambassador to join our team at Canada Goose. As a Retail Sales Ambassador, you will be responsible for creating and providing outstanding customer experiences that allow customers to continuously conquer the outdoors.

Key Responsibilities:

  • Achieve or exceed personal sales targets and productivity standards
  • Build a positive store environment through effective communication, collaboration, and partnership with the management team
  • Attend and participate in all store meetings, events, and product knowledge sessions
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, and average unit retail
  • Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming, and strategic categories
  • Develop, maintain, and drive personal customer relationship management (CRM) through clienteling and after-sale customer engagement
  • Leverage in-store elements to provide a memorable customer experience and promote repeat purchase
  • Follow all store operating procedures to minimize store shrink
  • Handle all Point of Sale (POS) transactions in compliance with company standards
  • Support in the overall upkeep of physical store maintenance and standards
  • Maintain Visual Merchandise directives

Requirements:

  • Minimum 2 years of customer service experience, preferably in the apparel retail industry
  • Proven record of successful sales performance
  • Previous experience working with affluent and luxury brands in high-traffic locations
  • Strong time management and multi-tasking skills
  • Ability to work efficiently in a fast-paced and team-oriented environment
  • Good understanding of CRM tools/processes
  • Excellent communication and social skills
  • Basic skills in Microsoft Office, specifically, Word and Excel
  • Bonus points for proficiency in another language

What's in it for you?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream, and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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