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Retail Sales Ambassador

1 month ago

Edinburgh, Edinburgh, United Kingdom Canada Goose Full time
Job Overview

Position Summary:

The Brand Ambassador, Experience is a key role in creating and delivering exceptional customer experiences that drive sales and customer loyalty. This position is responsible for executing store functions to ensure a positive and engaging customer experience, while maintaining high standards of sales and service.

Key Responsibilities:

  • Meet or exceed personal sales targets and productivity standards
  • Build a positive store environment through effective communication, collaboration, and partnership with the management team
  • Attend and participate in all store meetings, events, and product knowledge sessions
  • Drive sales and service metrics, including Net Promoter Score (NPS) and conversion rates
  • Contribute to the store's Units per Transaction (UPT) by introducing new and underperforming categories
  • Develop and maintain personal customer relationships through clienteling and after-sale engagement
  • Provide a memorable customer experience and promote repeat purchases through in-store elements
  • Follow all store operating procedures to minimize store shrink
  • Handle all Point of Sale (POS) transactions in compliance with company standards
  • Support the overall upkeep of physical store maintenance and standards
  • Maintain Visual Merchandise directives

Requirements:

  • Minimum 2 years of customer service experience, preferably in the apparel retail industry
  • Proven record of successful sales performance
  • Previous experience working with affluent and luxury brands in high-traffic locations
  • Strong time management and multitasking skills
  • Ability to work efficiently in a fast-paced and team-oriented environment
  • Good understanding of CRM tools and processes
  • Excellent communication and social skills
  • Basic skills in Microsoft Office, specifically Word and Excel
  • Bonus points for proficiency in another language

What We Offer:

  • A company built on Canadian roots and heritage
  • A comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through internal and external programs
  • Recognition and rewards through Goose Rewards and ICON Rewards
  • Access to tools and resources for physical and mental health, embracing change, and connecting with colleagues
  • Inspiring leaders and colleagues who will support your growth and development

We believe in the power of inclusion and are committed to creating a diverse and equitable work environment where all employees can bring their authentic selves to work every day. We believe that every team member enriches our diversity by exposing us to different perspectives, challenges, and opportunities for growth and development.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.