Technical Engineering Officer

6 days ago


North Walsham, Norfolk, United Kingdom Serco Limited Full time
Job Title: Technical Engineering Officer

Join Serco Limited as a Technical Engineering Officer and play a crucial role in supporting the site teams at the Norfolk and Norwich University Hospital. This is a dynamic opportunity to work in a fast-paced environment, collaborating with the site maintenance and project teams to ensure the timely completion of audit material for the Department of Health, Centre of Best Practice (CoBP) programme.

Main Responsibilities:
  1. Collaborate with the Estates Service Lead to identify asset lifecycle and service delivery information on site, both electronically and in hard copy, to support the CoBP audit question sets set by the Surveyor.
  2. Conduct detailed site surveys to gather relevant information and produce detailed asset data base information and written reports relating to key CoBP and operational data/information requirements.
  3. Review informal and formal audit findings with the Estates Service Lead and work with the CoBP Technical Manager and Operational Manager to put in place project and improvement plans, including client liaison and progress management, analysis, and reporting.
  4. Develop rectification programmes for identified issues, working with the operational team or approved third-party contractors, to satisfy agreed and contractual timelines.
  5. Maintain the information databases, creating files and folders within the Estates Shared Drive, to ensure an effective Health and Safety File is maintained, with accurate and up-to-date data and reporting.
  6. Utilize the CoBP Portal for accurate recording and management of client information.
  7. Support the site team to ensure the Site Estates Management Information Systems continue to produce ease of access, flexibility, and usability, working with the CAFM Manager where necessary.
  8. Ensure site attendance is permanently required for the working week to support the site teams and ensure required site and documentation familiarity is integrated and sustained.
  9. Mitigate financial and commercial risks from CoBP survey outcomes using the Site Estates Management Information Systems and delivery of work streams to agreed deadlines.
  10. Assist the site estates teams in reviewing their risk registers as a result of project outcomes.
  11. Work with the site Estates teams and directly with approved sub-contractors to ensure sufficient resource and focus is provided to agreed programmes of work to manage required outcomes through to resolution.
Requirements:
  1. Technical qualification in a relevant engineering, building, or allied discipline, and/or demonstrable experience in a building services engineering role.
  2. Pro-active attitude, willingness to work with site teams, and ability to work on own and as part of a team.
  3. Flexibility and willingness to meet and work across competing demands and priorities.
  4. Preferably experience in a healthcare maintenance and service delivery environment.
  5. Understanding of lifecycle works management and delivery.
  6. Experience of Computer Aided Facilities Management Systems and Helpdesk.
  7. Ability to analyze, review technical information, and communicate effectively across all levels of the Estates Team and client liaison.
  8. Tenacious completer-finisher.
What We Offer:
  1. Competitive salaries with annual reviews.
  2. Up to 6% contributory pension scheme.
  3. 25 days' annual leave plus bank holidays.
  4. Training and development opportunities, including over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
  5. Wellbeing initiatives, including 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, and 30% off at Serco-managed leisure centres.
  6. Discounts across around 1,000 retailers.
  7. ShareSave scheme.
  8. Employee networks.
  9. Charity support.


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