Front Office Operations Manager

12 hours ago


Salford, Salford, United Kingdom Copthorne Hotel Manchester Full time

We are seeking an experienced Front Office Operations Manager to join our team at the Copthorne Hotel Manchester. Located on the picturesque Salford Quays waterfront, our hotel offers modern guest rooms and a range of amenities.

The successful candidate will have previous experience as a Shift Leader/Supervisor/Manager in a hotel Front Office environment and excellent communication skills. A positive attitude and ability to work 5 shifts out of 7 on a rota basis is also essential.

About the Role:

  • Providing a warm welcome to guests at check-in, check-out and all interactions with the Front Office team
  • Ensuring standards and procedures are followed consistently
  • Supporting the team on a day-to-day basis, by providing training and ensuring they deliver required standards
  • Communicating effectively with other departments regarding guest needs and important information

About the Benefits:

  • Cash Health Plan cover option
  • Career development pathways and regular salary reviews
  • Employee Discounted Accommodation and F&B discounts worldwide
  • Life Assurance, where applicable
  • Meals Provided on Duty
  • Free/subsidised car parking
  • Social Events, Wellbeing and Team Activities

Estimated Salary: £35,000 - £45,000 per annum


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