Customer Service Ambassador

3 weeks ago

London, Greater London, United Kingdom triyoga Full time
Customer Service Ambassador

As a Customer Service Ambassador at triyoga, you will be responsible for promoting wellbeing to our clients through yoga, Pilates and treatments. Your role will involve ensuring a consistent, positive client experience within a motivated, professional and welcoming team environment.

Key Responsibilities:

  • Interact effectively with all clients from the moment they enter the centre or in a manner that respects the triyoga / client relationship.
  • Handle client calls in an efficient and professional manner.
  • Ensure all new clients complete a new visitor form.
  • Show new clients around the building, share schedule of classes, workshops, therapies on offer, follow up with the client after their class if possible to ensure their experience has been a positive one.
  • Prioritise the client at all times, making eye contact and smiling if on a call.
  • Demonstrate confidence and knowledge when advising or providing information to a client.
  • Contribute in creating a calm, professional and welcoming environment at front of house at all times.

Administration:

  • Process all cash and credit card transactions efficiently and accurately adhering to company procedures.
  • Follow correct POS till procedures.
  • Record and report any errors or discrepancies in transactions when balancing tills.
  • Adhere to correct MBO processes and optimum use of system.
  • Maintain tidiness at FOH desk.

Operations:

  • Follow daily checklists thoroughly, accurately and efficiently.
  • Conduct regular building checks and ensure high standard of cleanliness at all times.
  • Ensure facilities are working and escalate issues where necessary.
  • Ensure changing areas are stocked with supplies.
  • Respond promptly to any building requirements or customer complaints, adhering to company procedure.
  • Adhere to Health + Safety policy at all times ensuring the building is a safe space for employees and clients and raise any H+S breaches to centre manager immediately.

Ad Hoc:

  • Attend training as required by management.
  • Implement change initiatives as instructed by management.

Requirements:

  • Minimum 2+ years experience within a customer service/ client facing role – prior experience within a yoga centre/ well-being environment a plus.
  • Proficient on MS Word, Excel + Outlook.
  • Experience of working with databases/ in–house programs, MBO an advantage.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with ability to engage with clients in a professional manner.
  • Proven ability to Multi-task & perform under pressure.
  • Strong organisation and administration skills.
  • Attention to detail.
  • Flexibility in relation to work activities, work schedule and participation in additional / ad hoc duties as required.
  • Demonstrate hardworking and committed work ethic to meet and exceed client expectations.

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