Automotive Sales Associate

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom GSF Car Parts Full time

About The Role

As a Retail Assistant at GSF Car Parts, you will play a crucial part of our team, contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing sound customer relationships.

Main duties include:

  • Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
  • Pick relevant parts from the warehouse to fulfil customer orders.
  • Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
  • Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
  • Check customer returns for resale, warranty, or surcharge.
  • Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and work on sales of product promotions.
  • Utilise the E-learning portal to develop product knowledge and improve performance.
  • Ensure that the customer-facing areas of the branch are kept clean and tidy.
  • Develop strong working relationships with customers and understand their garage needs.
  • Always promote a good image of the company by always representing our values and maintaining a professional appearance.
  • Ensure that the customer-facing areas of the branch are kept clean and tidy.
  • Always working towards the achievement of relevant set KPIs.

Working hours: Average hours Monday to Friday, including alternate Saturday working

About You

What you'll need to succeed:

  • Proven customer service or sales/retail experience within a customer-facing role.
  • Target-driven and motivated to achieve results.
  • Excellent customer service skills.
  • Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
  • Confident user of IT and computer systems.
  • The ability to work well with others.
  • Excellent attention to detail.
  • Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
  • Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

  • Opportunity to earn a performance-based bonus as part of this role.
  • Days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
  • Free flu vaccine.
  • Health & wellbeing tools.
  • Free support from pension experts.
  • Life assurance scheme.
  • Discounts from 's of household names including Asda, Nike & John Lewis.
  • A suite of financial wellbeing products including advances and savings schemes.
  • Paid time off to volunteer.
  • Training qualifications and career progression opportunities.


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