Automotive Sales Associate
4 weeks ago
About The Role
As a Retail Assistant at GSF Car Parts, you will play a crucial part of our team, contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty, or surcharge.
- Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer-facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Ensure that the customer-facing areas of the branch are kept clean and tidy.
- Always working towards the achievement of relevant set KPIs.
Working hours: Average hours Monday to Friday, including alternate Saturday working
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer-facing role.
- Target-driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we'll offer:
- Opportunity to earn a performance-based bonus as part of this role.
- Days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 's of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
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