Automotive Sales Associate

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom GSF Car Parts Full time

About The Role

We are seeking a Retail Assistant to join our team at GSF Car Parts. As a Retail Assistant, you will play a crucial part in delivering excellent customer service and contributing towards achieving branch and individual targets.

Main duties include:

  • Servicing trade and retail customers for click and collect and general orders, while maximising sales where possible.
  • Picking relevant parts from the warehouse to fulfil customer orders.
  • Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
  • Fully satisfying customer needs in respect of any part orders, returns, or queries they may have.
  • Checking customer returns for resale, warranty or surcharge.
  • Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and work on sales of product promotions.
  • Utilising the E-learning portal to develop product knowledge and improve performance.
  • Ensuring that the customer-facing areas of the branch are kept clean and tidy.
  • Developing strong working relationships with customers and understanding their garage needs.
  • Always promoting a good image of the company by always representing our values and maintaining a professional appearance.

Working Hours:

(Average) hours Monday to Friday, including alternate Saturday working

About You

To be successful in this role, you will need:

  • Proven customer service or sales/retail experience within a customer-facing role.
  • Target-driven and motivated to achieve results.
  • Excellent customer service skills.
  • Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
  • Confident user of IT and computer systems.
  • The ability to work well with others.
  • Excellent attention to detail.
  • Knowledge of car parts or the automotive industry would be advantageous but isn't essential.

What We'll Offer:

Benefits at GSF Car Parts are designed to support all aspects of our team members' life throughout their career. Whether that's their health, wealth, or everyday lifestyle, we are here for our team members and their loved ones.

We offer:

  • Opportunity to earn a performance-based bonus as part of this role.
  • Days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
  • Free flu vaccine.
  • Health & wellbeing tools.
  • Free support from pension experts.
  • Life assurance scheme.
  • Discounts from 's of household names including Asda, Nike & John Lewis.
  • A suite of financial wellbeing products including advances and savings schemes.
  • Paid time off to volunteer.
  • Training qualifications and career progression opportunities.


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