Aftersales Department Representative
5 days ago
About Us
Our company is a leading provider of automotive services, with over 7000 colleagues dedicated to providing exceptional customer experiences. We are committed to creating outstanding and trusted relationships with our customers, partners, and people.
The Role
We are seeking a Service Advisor to join our team in Blackpool, Lancashire. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that customers receive a seamless experience from start to finish.
Key Responsibilities
- Welcome and engage customers in a friendly and professional manner throughout the day.
- Keep customers informed and updated on the progress of their vehicle repairs.
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
- Schedule vehicles for appointments in the workshop efficiently and accurately.
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
- Maintain precise and up-to-date customer records within our systems for effective service management.
Requirements
To be successful in this role, you will need:
- Excellent communication skills, with the ability to engage effectively with customers and colleagues.
- Demonstrated experience in delivering exceptional customer service.
- Skilled at identifying customer needs and opportunities for upselling.
- Excellent time management skills and the ability to work under pressure.
- Previous experience in a target-driven role, demonstrating the ability to meet goals.
- A full UK driving licence.
What We Offer
As a Service Advisor with our company, you can expect:
- A competitive salary of £32,146 per annum.
- The opportunity to work in a dynamic and supportive team environment.
- Regular training and development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including 33 days' annual leave, retail discounts, gym discounts, cash healthcare plans, and more.
- The chance to work with a leading automotive group, representing 21 brands across the UK.
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