Media Agency Leader

3 weeks ago


Bristol, Bristol, United Kingdom ADLIB Full time
Job Description:
Company Overview
ADLIB is a leading media agency, partnering with top higher education institutions across the UK to deliver innovative campaigns. We are seeking an experienced Client Services Director to drive exceptional client delivery and agency growth.

About the Role
This senior role demands a strong background in the media sector, along with a proven ability to lead teams, manage complex accounts, and contribute strategically at the highest levels. As the Client Services Director, you will oversee the client services function, managing key relationships, ensuring operational excellence, and driving commercial success.

Key Responsibilities
Client Relationship Management
  • Act as the senior point of contact for high-profile clients, building and sustaining strong, long-term partnerships.
  • Oversee the negotiation and renewal of client agreements, including the development of SLAs, regular reviews, and performance tracking.
  • Lead on the strategic delivery of media campaigns, ensuring they align with client objectives and industry best practices.
  • Leverage advanced planning tools (e.g., TGI, Nielsen) to deliver data-driven insights and value for clients in the education sector.
Commercial Growth
  • Collaborate with senior leadership on strategies for business growth, including leading pitches and tender responses.
  • Identify and execute opportunities to grow existing client accounts and diversify service offerings.
  • Ensure client accounts achieve both revenue and profitability targets while maintaining the highest standards of delivery.
Leadership & Team Development
  • Manage and inspire a team of 15 including Account Directors and their supporting teams, fostering a high-performing, client-focused culture.
  • Promote collaboration across the agency's regional offices and cross-functional teams (creative, digital, media planning).
  • Provide mentorship and development opportunities to strengthen team capability and career progression.
Financial Management & Reporting
  • Take responsibility for gross profit reporting and accurate financial forecasting across client accounts.
  • Drive efficiency in account management to maximize profitability while retaining a focus on quality and service.
  • Regularly update senior leadership on financial performance, risks, and opportunities for growth.
Strategic Leadership
  • Actively contribute to the senior management team, influencing the direction of the agency's growth and operations.
  • Represent the agency at key industry events and client meetings, enhancing its reputation within the higher education sector.

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