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Sales and Customer Support Representative

1 month ago

Cheddar, Somerset, United Kingdom Pavers LTD Full time
About Pavers LTD: Established for over 50 years, we have flourished as a successful and highly profitable family-run footwear retail business. Our commitment to sustainability has earned us Carbon Neutral status, and we continue to uphold this annually. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.

We are looking for a skilled Retail Advisor to join our team in Cheddar. As a Sales and Customer Support Representative, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPIs, maintaining general store standards & cleanliness, and supporting the maintenance of product placements and stockroom.

The Ideal Candidate:
* Previous experience in a Sales Assistant or Customer Care role, with a proven track record of meeting sales targets and delivering exceptional customer service
* Strong communication and interpersonal skills, able to build rapport with customers and colleagues alike
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
* Basic mathematical skills, with accuracy when handling cash and operating a till
* Availability to work a variety of shifts, including weekends and weekdays

Benefits:
* Competitive Salary: £estimated salary range: £18,000 - £22,000 per annum, dependent on experience and qualifications
* Generous Staff Discount scheme, offering discounts on Pavers products and services
* Holiday Entitlement, increasing with service, to ensure work-life balance
* Company Contribution Pension, providing financial security and peace of mind
* Opportunities for career development through training, mentoring, and professional qualifications

Why Work at Pavers LTD?
* Collaborative and supportive work environment, fostering growth and development opportunities
* Opportunity to work with a leading family-run footwear retail business, shaping the future of the industry
* Commitment to sustainability, with annual carbon neutral status
* Comprehensive benefits package, including generous staff discount scheme and holiday entitlement