Service Desk Team Leader

3 weeks ago


Wigan, Wigan, United Kingdom ECS Resource Group Full time
Job Title: Service Desk Team Leader

Join ECS Resource Group, a leading provider of IT services, as a Service Desk Team Leader in our Wigan office. As a key member of our Network Operations Centre (NOC) team, you will play a vital role in delivering exceptional support to our clients on a 24/7 basis.

About the Role:
  • Support the NOC Manager in leading a team of support specialists
  • Ensure seamless delivery of support services to clients
  • Collaborate with cross-functional teams to resolve complex technical issues
Requirements:
  • Proven experience in a similar role, with a strong background in IT support
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced, dynamic environment
What We Offer:
  • A competitive salary of £37,000 - £40,000 per annum
  • A £5,000 shift allowance
  • Ongoing training and development opportunities


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