Service Desk Team Lead

11 hours ago


Wigan, Wigan, United Kingdom ECS Resource Group Full time
Service Desk Team Leader Opportunity

We are seeking a highly skilled and experienced Service Desk Team Leader to join our team at ECS Resource Group. As a key member of our Network Operations Centre (NOC), you will play a critical role in providing dedicated support to our clients on a 24/7 basis.

The successful candidate will have a strong background in IT service management and excellent leadership skills. You will be responsible for supporting the NOC Manager in their duties and ensuring that our clients receive the highest level of service.

Key Responsibilities:

  • Lead a team of service desk analysts to provide 24x7 support to clients
  • Develop and implement processes to improve service delivery and efficiency
  • Collaborate with the NOC Manager to ensure seamless service delivery
  • Monitor and report on service desk performance metrics

Requirements:

  • Proven experience in IT service management
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced 24x7 environment
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a leading IT services company
  • Chance to develop your leadership skills and experience


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