IT Support Specialist
3 weeks ago
Job Title: IT Field Support Analyst
This is an exciting opportunity for a skilled IT professional to join our Shared Services team as an IT Field Support Analyst. As a key member of our IT team, you will be responsible for providing technical support and assistance to our employees across various locations.
Key Responsibilities:
- Providing onsite support for our offices in Luton, Hatfield, London, Croydon, and Peterborough
- Managing the IT server room at our Luton office
- Responding to phone calls, emails, and support tickets from employees
- Logging all queries in our Service Desk ticketing system
- Providing 1st and 2nd line support and administration, including troubleshooting of IT-related problems
- Controlling starters, leavers, and permission changes, and administering IT assets
Requirements:
- Excellent customer service focus and ability to perform general IT administrative activities
- Computer literate skills with the ability to find solutions and investigate issues
- Effective communication skills with first-class telephone and communication skills
- Strong team player with the ability to work on own initiative, with a high level of attention to detail, ability to plan and prioritize workload, and identify problems and make decisions
- A problem solver with a logical and structured approach to work
- IT qualifications – desirable
What We Offer:
- The opportunity to be part of a dynamic and growing organization
- Competitive salary and benefits package
- Opportunities for career development and progression
- A supportive and collaborative team environment
Our Commitment to Diversity, Equity, and Inclusion:
Shared Services is an inclusive, equal opportunity employer and seeks to attract, develop, and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.
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