Caring Services Team Lead

2 weeks ago


Cannock, Staffordshire, United Kingdom Home Instead Full time
Job Title: Caring Services Team Lead

Estimated Salary: £25,000 - £35,000 per annum.

About the Role

We are seeking a highly motivated and experienced Field Care Supervisor to join our team at Home Instead. As a Field Care Supervisor, you will be responsible for providing exceptional care services to our clients in their own homes.

Responsibilities
  • Client Support: Provide support to care consultations, service reviews, and client support plans to ensure high-quality care delivery.
  • Staff Supervision: Conduct regular staff supervisions and client QA's to monitor performance and provide feedback.
  • Care Planning: Create, update, and audit client care plans, ensuring they meet individual needs and preferences.
  • Record Keeping: Maintain accurate records of client and care professional interactions using Home Instead software and People Planner.
  • Introductions: Conduct client and care professional introductions to build strong relationships.
  • Relationship Building: Develop and maintain positive relationships with clients, families, and other professionals involved in their care.
  • Reviews: Carry out regular client reviews and implement actions accordingly.
  • Mentorship: Support and mentor care professionals to enhance their skills and knowledge.
  • Team Collaboration: Work closely with the Client Experience team to ensure seamless care delivery.
Requirements
  • Qualifications: Level 3 NVQ in Health and Social Care or equivalent is desirable.
  • Experience: Proven experience in the care sector delivering personal care services, including working with MAR sheets and medication in a supervisory role.
  • Skills: Excellent communication skills, passion for delivering high-quality care, and ability to build rapport quickly.
  • Technology: Proficient in care management technology, including Microsoft Office or Google Suite, and virtual communication platforms.
  • Confidentiality: Understand the importance of confidentiality and work within current legislation.
  • Driving License: Hold a full driving license and have access to transportation if required.
About Us

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. We value diversity and welcome applications from all sections of the community.



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