Residential Concierge Associate
4 days ago
As a Residential Concierge Associate, you will be a pivotal member of the front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one.
You will be responsible for face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. You will also conduct customer viewings and tours, undertaking pre-let inspections and scheduled inspections of communal areas, managing defects, repairs and warranty issues, logging receipt and collection of customer parcels, key management, building security and resident administration in line with GDPR, arranging and hosting events for residents, logging and reporting all Health and Safety tasks, administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports.
Requirements
- Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
- Effective time management, organisation, and ability to consistently achieve tight deadlines
- Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
- Continually strives to improve knowledge, skills and abilities to produce the best results
- A flexible approach, dedication to working well in a team
- Positive attitude and ability to go above and beyond for residents with little supervision
- Smart and presentable in appearance
- Competent in Microsoft Word, Excel and Outlook, as well as adapting to other database systems
- Excellent communication skills, including written and verbal English and numeracy
- Goal-oriented and resilient with the determination to deliver exceptional outcomes for residents and communities
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