Quality Assurance Specialist
4 weeks ago
We're seeking a skilled Quality Assurance Analyst to join our team at Starling Bank. As a key member of our Quality Assurance Team, you'll play a pivotal role in ensuring the quality of our interactions with customers, particularly in areas such as Retail Card Disputes, Fraud Card Disputes, and Payment Operations.
Responsibilities- Assess the quality of our customer interactions, including phone, email, and in-app chat, to identify areas for improvement.
- Investigate customer outcomes and identify trends and themes in quality and customer satisfaction.
- Collaborate with cross-functional teams to develop and implement quality improvement initiatives.
- Support the development of sampling plans to address areas of risk and improve customer outcomes.
- Provide input to managers on QA approaches and procedures to ensure continuous improvement.
- Proven experience in application fraud or fraud prevention.
- Excellent communication and interpersonal skills, with the ability to work with colleagues at all levels.
- Understanding of regulation, conduct risk, and reputational risk within financial services.
- Self-motivated and able to work independently, with a strong attention to detail.
- A competitive salary and benefits package, including 25 days' holiday, birthday leave, and annual leave increases with length of service.
- Opportunities for professional development and growth within the company.
- A dynamic and inclusive work environment, with a focus on diversity and inclusion.
- Access to a range of employee benefits, including private medical insurance, life insurance, and a company pension scheme.
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Quality Assurance Specialist
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Quality Assurance Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Starling Bank Full timeAbout the Role:We are seeking a skilled Quality Assurance Specialist to join our team at Starling Bank. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our interactions with customers and identifying areas for improvement.Key Responsibilities:Assess the quality of our interactions with customers by phone, email, and...
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Quality Assurance Specialist
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Southampton, Southampton, United Kingdom Starling Bank Full timeAbout the Role:We're seeking a Quality Assurance Specialist to join our team at Starling Bank. As a key member of our Quality Assurance Team, you'll play a pivotal role in ensuring the quality of our interactions with customers when raising fraud card disputes and retail disputes. Your expertise in assessing the quality of our interactions and identifying...
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Quality Assurance Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Starling Bank Full timeAbout the Role:We're seeking a skilled Quality Assurance Analyst to join our team at Starling Bank. As a key member of our Quality Assurance Team, you'll play a pivotal role in ensuring the quality of our interactions with customers, particularly in areas such as Retail Card Disputes, Fraud Card Disputes, and Payment Operations.Responsibilities:Assess the...
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Quality Assurance Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Starling Bank Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Analyst to join our team at Starling Bank. As a Quality Assurance Analyst, you will play a pivotal role in ensuring the quality of our interactions with customers, particularly in areas such as fraud card disputes and retail disputes.Key ResponsibilitiesAssess the quality of our interactions...
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Quality Assurance Manager
4 weeks ago
Southampton, Southampton, United Kingdom Integrate Engineering Resources Ltd. Full timeJob Title: Director of Quality AssuranceWe are seeking a highly skilled and experienced Director of Quality Assurance to join our team at Integrate Engineering Resources Ltd. This is a permanent position that will support a major refinery shutdown in Southampton.Key Responsibilities:Manage all aspects of quality, including supervising quality personnel and...
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Quality Assurance Specialist
1 month ago
Southampton, Southampton, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a skilled Quality Assurance Analyst to join our team at Starling Bank. As a key member of our Quality Assurance Team, you'll play a pivotal role in ensuring the quality of our interactions with customers, particularly in areas such as Retail Card Disputes, Fraud Card Disputes, and Payment Operations.ResponsibilitiesAssess the...
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Quality Assurance Manager
1 month ago
Southampton, Southampton, United Kingdom Integrate Engineering Resources Ltd. Full timeJob Title: Director of Quality AssuranceJob Summary:We are seeking a highly skilled and experienced Director of Quality Assurance to join our team at Integrate Engineering Resources Ltd. The successful candidate will be responsible for managing all aspects of quality, including supervising quality personnel, overseeing the preparation and implementation of...
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Quality Assurance Manager
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