Quality Assurance Specialist
3 weeks ago
About the Role:
We are seeking a skilled Quality Assurance Specialist to join our team at Starling Bank. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our interactions with customers and identifying areas for improvement.
Key Responsibilities:
- Assess the quality of our interactions with customers by phone, email, and in-app chat.
- Identify trends and themes in quality and customer outcomes.
- Help to continuously improve quality, risk management, and customer outcomes.
- Support managers in improving QA approaches and procedures.
Requirements:
- Experience in fraud prevention or application fraud.
- Understanding of Consumer Duty.
- Proven ability to communicate with colleagues across different levels.
- Willingness to champion a focus on customer outcomes and continuous improvement.
About Us:
Starling Bank is an equal opportunity employer, and we are committed to fostering diversity and inclusion in the workplace. We are proud of our ongoing efforts to create a welcoming and inclusive environment for all employees.
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