Quality Assurance Specialist

3 weeks ago


Southampton, Southampton, United Kingdom Starling Bank Full time

About the Role:

We are seeking a skilled Quality Assurance Specialist to join our team at Starling Bank. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our interactions with customers and identifying areas for improvement.

Key Responsibilities:

  • Assess the quality of our interactions with customers by phone, email, and in-app chat.
  • Identify trends and themes in quality and customer outcomes.
  • Help to continuously improve quality, risk management, and customer outcomes.
  • Support managers in improving QA approaches and procedures.

Requirements:

  • Experience in fraud prevention or application fraud.
  • Understanding of Consumer Duty.
  • Proven ability to communicate with colleagues across different levels.
  • Willingness to champion a focus on customer outcomes and continuous improvement.

About Us:

Starling Bank is an equal opportunity employer, and we are committed to fostering diversity and inclusion in the workplace. We are proud of our ongoing efforts to create a welcoming and inclusive environment for all employees.



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