Luxury Retail Home Supervisor

1 day ago


London, Greater London, United Kingdom Harrods Full time
Join Harrods in Delivering Exceptional Customer Service

We are seeking a highly motivated and experienced Luxury Retail Home Supervisor to join our team at Harrods. This is an exciting opportunity to work with a world-renowned luxury department store, providing exceptional customer service and driving sales growth.

About the Role:
  • As a Luxury Retail Home Supervisor, you will be responsible for leading a team of sales associates, ensuring that customers receive a unique and memorable shopping experience.
  • You will oversee the processing of large and complex transactions, addressing any customer queries or concerns effectively.
  • Your excellent communication skills, product awareness, and attention to detail will enable you to make informed decisions and provide expert advice to customers.
Key Responsibilities:
  • Provide exceptional customer service, ensuring that customers receive a personalized and engaging experience.
  • Led a team of sales associates, promoting a positive and inclusive work environment.
  • Process large and complex transactions efficiently and accurately, resolving any issues promptly.
  • Stay up-to-date with product knowledge, sharing your expertise with colleagues and customers.
Requirements:
  • Proven experience in a luxury retail environment, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • A passion for home decor and a genuine interest in Harrods' products.
Benefits:
  • A competitive salary package, including a base salary of £40,000 - £50,000 per annum, plus commission.
  • A company pension scheme, 22 days' holiday, and birthday off.
  • Up to 33% in-store discount (including across our restaurants) and a season ticket loan.
About Us:

Harrods is one of the world's leading luxury department stores, offering a unique and inspiring shopping experience to customers from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.


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