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Supervisor, Footwear Department, Luxury Retailer

1 month ago

London, Greater London, United Kingdom Kurt Geiger Full time
Job Title: Supervisor, Footwear Department

We are seeking an experienced and skilled Supervisor to join our Footwear Department at Selfridges London. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and leading a team of sales associates.

Key Responsibilities:
  • Provide outstanding customer service, ensuring a personalized and memorable experience for every customer.
  • Support the Store Manager in achieving sales targets, operations goals, and company policies.
  • Protect and promote the Kurt Geiger and Selfridges brand, maintaining a high level of visual presentation and merchandising standards.
  • Develop and maintain a deep understanding of fashion trends and luxury retail practices.
  • Support the training and development of sales associates to maximize sales and customer satisfaction.
  • Contribute to the performance management of the sales team, providing feedback and coaching to improve performance.
  • Assist with floor control, ensuring a seamless and efficient customer experience.
  • Address customer queries and complaints, ensuring a high level of customer satisfaction.
Requirements:
  • Proven experience in luxury retail, with a strong background in clienteling and service-driven environments.
  • Experience at a similar management level, with a track record of delivering results and leading high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Impeccable presentation and attention to detail, reflecting the luxury and fashion-forward brand image.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Benefits:
  • Competitive basic salary and generous commission structure.
  • Opportunity to work with a leading luxury fashion brand and develop your skills and expertise.
  • Access to exclusive employee discounts and benefits.