On Board Manager Euston Talent Acquisition

3 weeks ago


London, Greater London, United Kingdom Avanti West Coast Full time
Job Title: On Board Manager Euston Talent Pool

This is a people-oriented role within Avanti West Coast, focusing on our people and customer experience. As an On Board Manager, you will be responsible for leading and engaging a large dedicated team of on-board crews who deliver exceptional customer service.

Key Responsibilities:
  • Manage behaviours in line with business values, supervising performance, sickness absence, and availability levels of your team.
  • Lead and own the implementation of planned changes and support on-board teams with new commercial activities.
  • Ensure the safety of your On-Board teams, ensuring compliance with safety standards.
  • Manage budgets in line with Finance Business Partner.
  • Deliver great customer service in all circumstances.
  • This post holds an 'On Call' commitment, requiring flexibility to work hours that suit the railway environment.

You will be a great leader with a proven track record of bringing your team along with you. You will be customer-focused and take pride in ensuring each customer has a great experience with us. Ideally, you will have worked in a similar, fast-paced environment with proven experience of juggling multiple priorities. Flexibility and a positive approach to managing and developing a team are key requirements of this role.

In return for your hard work and commitment, you will get a competitive salary with the opportunity for real career progression and excellent training and development.



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