On Board Manager Euston Talent Acquisition Specialist
2 weeks ago
The On Board Manager Euston Talent Pool is a key position at Avanti West Coast, focusing on people and customer experience. As a people-oriented role, you will be responsible for leading and engaging a dedicated team of on-board crews who deliver exceptional service to our customers. This is a management role, not based onboard the train, where you will oversee the performance, sickness absence, and availability levels of your team, providing feedback and addressing issues as needed.
Key Responsibilities
- Manage behaviours in line with business values, supervising performance and ensuring compliance with safety standards.
- Lead the implementation of planned changes and support on-board teams with new commercial activities.
- Manage budgets in line with Finance Business Partner.
- Ensure delivery of great customer service in all circumstances.
- This post holds an 'On Call' commitment, requiring flexibility to work hours that suit the railway environment.
Requirements
- Proven track record of leading teams and managing workloads.
- Customer-focused approach, prioritizing excellent customer experience.
- Flexibility and positive approach to managing and developing a team.
What We Offer
A competitive salary, real career progression opportunities, and excellent training and development.
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