On Board Manager Euston Talent Acquisition Specialist

2 weeks ago


London, Greater London, United Kingdom Avanti West Coast Full time
Role Overview

The On Board Manager Euston Talent Pool is a key position at Avanti West Coast, focusing on people and customer experience. As a people-oriented role, you will be responsible for leading and engaging a dedicated team of on-board crews who deliver exceptional service to our customers. This is a management role, not based onboard the train, where you will oversee the performance, sickness absence, and availability levels of your team, providing feedback and addressing issues as needed.

Key Responsibilities
  • Manage behaviours in line with business values, supervising performance and ensuring compliance with safety standards.
  • Lead the implementation of planned changes and support on-board teams with new commercial activities.
  • Manage budgets in line with Finance Business Partner.
  • Ensure delivery of great customer service in all circumstances.
  • This post holds an 'On Call' commitment, requiring flexibility to work hours that suit the railway environment.

Requirements
  • Proven track record of leading teams and managing workloads.
  • Customer-focused approach, prioritizing excellent customer experience.
  • Flexibility and positive approach to managing and developing a team.

What We Offer
A competitive salary, real career progression opportunities, and excellent training and development.

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