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Customer Care Support Specialist
2 months ago
About the Role
We are recruiting a Customer Care Coordinator to work for a house builder company based in Consett. This is a critical role that requires experience in new build housing, although similar roles may be considered.
Responsibilities
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements to ensure maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Background
We are looking for someone with experience of working as an Administrator in a fast-paced environment. Ideally, you will have experience working within new build house building.
Benefits and Rewards
We offer a competitive salary and annual bonus, contributory pension scheme, 25 days holiday, plus bank holidays, and other benefits.
