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Operational Support Specialist

2 months ago

York, York City, United Kingdom Page Group Full time

About the Role

We are seeking a highly skilled and experienced Operational Support Specialist to join our team at Page Group. As a key member of our customer service team, you will play a vital role in providing exceptional support and solutions to our clients.

Key Responsibilities

  • Provide timely and effective support to clients, ensuring their satisfaction and loyalty to our company.
  • Maintain and update client databases, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to streamline operational processes, improving efficiency and productivity.
  • Assist in the implementation of new processes and procedures, ensuring seamless integration and minimal disruption.
  • Ensure client satisfaction through prompt and efficient service, resolving issues and concerns in a professional and courteous manner.
  • Carry out administrative tasks with high attention to detail, ensuring accuracy and quality in all aspects of work.

Requirements

  • Proven experience in customer service or administrative roles, with a strong track record of delivering exceptional results.
  • Exceptional communication (written and verbal) and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficient in using software and databases, with a strong understanding of business processes and procedures.

What We Offer

  • A challenging and rewarding role in a dynamic and innovative company.
  • A comprehensive training program, providing opportunities for growth and development.
  • A supportive and collaborative company culture, with a strong focus on teamwork and collaboration.