Welcome Manager

4 weeks ago


Westerham, Kent, United Kingdom National Trust Full time
Job Summary

We are seeking a dynamic and engaging Welcome Manager to lead our team of Service Assistants at Chartwell, one of the National Trust's key Portfolios. As a key member of the Welcome Team, you will be responsible for providing an exceptional experience for our visitors, welcoming and inviting them to support us in safeguarding the future of Chartwell.

Reporting to the Property Operations Manager, you will work closely with your peer at Emmetts Gardens and Quebec House to lead the Welcome Team at Chartwell. You will be responsible for identifying and developing fundraising opportunities, leading the Welcome Team to put those at the heart of what they do, enabling and facilitating our collective success.

Key Responsibilities
  • Lead the Welcome Team to deliver key fundraising and membership targets as part of our charitable cause
  • Support our Programming through participating in the delivery of exciting Events that we run as part of our year
  • Motivate the Welcome Team and include our Volunteers in our efforts to make Chartwell a wonderful place to work in and visit
  • Take on the role of Duty Manager for the day at regular intervals throughout each month
Requirements
  • Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment
  • Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
  • Excellent organisational skills
  • Confident leader, adaptable and responsive under pressure
  • Ability to initiate service recovery without senior support
  • Good IT skills (all MS Office)
What We Offer
  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

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