Welcome Manager
4 weeks ago
We are seeking a dynamic and engaging Welcome Manager to lead our team of Service Assistants at Chartwell, one of the National Trust's key Portfolios. As a key member of the Welcome Team, you will be responsible for providing an exceptional experience for our visitors, welcoming and inviting them to support us in safeguarding the future of Chartwell.
Reporting to the Property Operations Manager, you will work closely with your peer at Emmetts Gardens and Quebec House to lead the Welcome Team at Chartwell. You will be responsible for identifying and developing fundraising opportunities, leading the Welcome Team to put those at the heart of what they do, enabling and facilitating our collective success.
Key Responsibilities- Lead the Welcome Team to deliver key fundraising and membership targets as part of our charitable cause
- Support our Programming through participating in the delivery of exciting Events that we run as part of our year
- Motivate the Welcome Team and include our Volunteers in our efforts to make Chartwell a wonderful place to work in and visit
- Take on the role of Duty Manager for the day at regular intervals throughout each month
- Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment
- Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
- Excellent organisational skills
- Confident leader, adaptable and responsive under pressure
- Ability to initiate service recovery without senior support
- Good IT skills (all MS Office)
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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Welcome Manager
4 weeks ago
Westerham, Kent, United Kingdom National Trust Full timeAbout the RoleWe are seeking a dynamic and engaging Welcome Manager to lead our team of Service Assistants at our Visitor Centre in Chartwell, one of the National Trust's key Portfolios. As a key member of the Welcome Team, you will be responsible for providing the best experience for our visitors, welcoming and inviting them to support us in safeguarding...
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Customer Service Manager
4 weeks ago
Westerham, Kent, United Kingdom National Trust Full timeAbout the RoleWe are seeking a dynamic and engaging Customer Service Manager to lead our Welcome Team at Chartwell, one of the National Trust's key Portfolios. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our visitors have a memorable experience.Key ResponsibilitiesLead the Welcome Team to...
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Customer Experience Manager
4 weeks ago
Westerham, Kent, United Kingdom National Trust Full timeAbout the RoleWe are seeking a dynamic and engaging Customer Experience Manager to lead our Visitor Centre team at Chartwell, one of the National Trust's key Portfolios. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring that our visitors have a memorable and enjoyable visit.Key ResponsibilitiesLead...
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Customer Experience Manager
4 weeks ago
Westerham, Kent, United Kingdom National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to lead our Visitor Centre team at Chartwell, one of the National Trust's key Portfolios. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring that our visitors have a memorable and enjoyable visit.Key...
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Customer Experience Manager
4 weeks ago
Westerham, Kent, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a dynamic and engaging Customer Experience Manager to lead our Visitor Centre team at Chartwell, one of the National Trust's key Portfolios. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring our visitors have a memorable and enjoyable visit.Key Responsibilities• Lead...
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Customer Experience Manager
4 weeks ago
Westerham, Kent, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to lead our team of Service Assistants at our Visitor Centre in Chartwell. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience.Key Responsibilities Lead...
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Food and Beverage Operations Manager
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Management Team Member
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Assistant Manager
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Deputy Manager
4 weeks ago
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Deputy Manager
1 month ago
Westerham, Kent, United Kingdom Bel & The Dragon Full timeAt Bel & The Dragon, we're passionate about creating a unique and welcoming atmosphere for our customers. As a Deputy Manager, you'll play a key role in leading our team to deliver exceptional service and creating a special experience for our guests.What we can offer you:A supportive environment where you can grow and develop your skillsOpportunities for...
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Assistant Manager
4 weeks ago
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Deputy Manager
4 weeks ago
Westerham, Kent, United Kingdom Bel & The Dragon Full timeAbout Bel & The DragonWe are a unique collection of restaurants and boutique hotels passionate about good food, excellent wines, and great people. Our four core values – doing things the right way, being part of the family, celebrating individuality, and always asking what's next? – define the essence of who we are.Deputy Manager RoleWe are looking for a...
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Deputy Manager
2 weeks ago
Westerham, Kent, United Kingdom Bel & The Dragon Full timeAbout UsAt Bel & The Dragon, we're passionate about good food, excellent wines, and great people. Our unique collection of restaurants and boutique hotels is built on a foundation of values that define our essence: doing things the right way, being part of the family, celebrating individuality, and always asking what's next?Job SummaryWe're looking for a...
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Key Team Leader
4 weeks ago
Westerham, Kent, United Kingdom National Trust Full timeAbout the RoleAs a Key Team Leader at the National Trust, you will be responsible for leading a team of Service Assistants at our Visitor Centre in Chartwell. You will be dynamic, engaging, and have great people skills, with a passion for delivering the highest standards of customer service.About the TeamYou will be working closely with the Property...
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Key Team Leader
4 weeks ago
Westerham, Kent, United Kingdom The National Trust Full timeAbout the RoleAs a Key Team Leader at The National Trust, you will be responsible for leading a team of Service Assistants at our Visitor Centre in Chartwell. You will be dynamic, engaging, and have great people skills. Reporting to the Property Operations Manager, you will work closely with your peer at Emmetts Gardens and Quebec House to provide the best...
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Customer Service Representative
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Customer Service Representative
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Digital Print Finisher Nights
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